User Privacy Policy
We operate Betzillo and take privacy seriously. This page explains how we collect, use and protect personal, technical and transactional data when you register, deposit, place bets or use the site. It covers what information we hold, how it is processed, the choices available to you and how to contact us about your data. Read this policy to understand your rights and the controls we provide for managing account data and verification information.
Data We Collect
We collect a mix of personal, technical and transactional information needed to run accounts and deliver services.
Personal information
Name, email, telephone number, date of birth and residential address. Identification documents may be collected for identity verification and withdrawal processing when required.
Technical and device data
IP address, device type, browser, operating system, geolocation data derived from IP, session logs and crash reports. This information helps secure accounts and diagnose issues.
Transactional data
Deposit and withdrawal records, payment method details, transaction timestamps, bet and game history, loyalty points and account balances. Transaction data is used for payment processing and account reconciliation.
How We Use Information
Information is used to create and manage accounts, process deposits and withdrawals, verify identity, prevent fraud, comply with legal obligations and provide customer support. Data also supports account security, responsible gaming measures and dispute resolution. Where consent is given, data may be used for direct communications about your account and service updates.
Data Protection and Security
All sensitive connections use encryption and secure payment gateways. We use TLS for site and cashier traffic and maintain technical protections to limit unauthorised access. Access to personal data is restricted to authorised personnel and service providers who need it to perform contracted tasks.
Cookies and Tracking Technologies
Cookies and similar technologies are used for session management, site functionality, analytics and performance. You can control or disable cookies via your browser settings, though some features may not function correctly if cookies are blocked. Cookie preferences may be adjusted when you first visit the site.
User Rights
You can request access to personal information, ask for corrections, request deletion of data where permitted, and object to certain processing. Requests should be sent to support and will be handled in line with applicable law. Identity verification may be required before fulfilling requests.
Data Sharing and Third Parties
Data is shared with service providers who perform payments, identity checks, game delivery, hosting, analytics and customer support on our behalf. Personal data may be disclosed to regulators or law enforcement when required by law. Third parties process data under contract and are required to protect it.
Data Retention
We retain personal and transactional data for as long as necessary to operate your account, meet legal and regulatory obligations, resolve disputes and prevent fraud. Retention periods vary by data type and legal requirements.
Updates to this Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on the site and will take effect as stated. Check the published policy regularly for the latest version and contact support for questions about changes.