Responsible Gambling

We take player safety seriously and promote responsible play across every part of the site. Our aim is to keep gambling an enjoyable leisure activity by providing clear rules, practical controls and guidance. We support customers who need limits or a break and provide straightforward ways to manage activity. This page explains our approach and the tools available so customers can make informed choices and get help if gambling stops being fun.

Betzillo Responsible Gambling

Commitment to responsible play is built into account settings and support pathways. Information on limits, self-exclusion and help services is available from your account dashboard and via live chat or email when needed.

Player Protection Principles

Protection focuses on preventing harm, verifying age, and keeping accounts secure. Risk measures are applied to protect vulnerable customers and to ensure play stays within reasonable limits.

Tools to Manage Your Activity

Deposit Limits

Set daily, weekly or monthly deposit caps from account settings. Limits can be changed but some decreases may take effect immediately and increases may require a waiting period.

Loss Limits

Loss limits help control how much you can lose over a set period. Apply or adjust loss caps through your profile to restrict net losses.

Time Limits and Session Reminders

Choose time-outs or session reminders to limit play length. These tools help manage how long you spend on the site and encourage regular breaks.

Self-Exclusion and Cooling Off

Self-exclusion options are available for short-term cool-offs or longer blocks. Contact support to activate self-exclusion or use the account tools to pause activity immediately.

Recognising Signs of Problematic Behaviour

Signs to watch for include chasing losses, spending more than intended, skipping responsibilities, or feeling unable to stop. Changes in mood, sleep or finances tied to gambling can indicate harm and should prompt limits or a break.

Guidance for Staying in Control

Decide on a budget before you play and stick to it. Use deposit and loss limits, take regular breaks and avoid gambling when stressed or tired. Keep gambling as entertainment, not a way to solve financial problems.

Access to Professional Help and Support Organisations

If gambling causes distress, seek support promptly. We recommend contacting local helplines such as Gambling Help Online and the National Gambling Helpline for confidential advice. Support services can provide counselling, financial guidance and structured plans for recovery.